What Our Customers Say

Recent Customer Stories

A selection of 30 reviews from across our UK coverage. See all 3,421 on Google →

• ★★★★★

  Toddler shut me out on the front step in the rain. Engineer was there in 17 minutes, opened in 5. £49 day rate.

• ★★★★★

  Locked out of my flat in CR0 just before midnight after the babysitter left with my keys by mistake. Engineer arrived in 22 minutes, picked the Yale without any damage, and charged the £69 quoted on the phone.

• ★★★★★

  uPVC back door wouldn't lock when humid. Realigned the keep, replaced two rollers, packed the gearbox. £119 all in.

• ★★★★★

  Got back from a trip to Stroud and realised I'd left the keys in the rental cottage. Engineer was there in 24 minutes, took card payment, friendly enough at half ten at night.

• ★★★★★

  Property out near Witney, twenty-minute drive. Quoted travel inclusive on the phone. Door kicked in during a break-in, full lock change and frame repair the next morning.

• ★★★★★

  Key snapped flush in a back gate cylinder on a wet evening. Extracted, cylinder regreased, new euro fitted in under 30 minutes. £79.

• ★★★★★

  Stuck outside our Esher rental at 3am with the children sleeping. Engineer arrived in 24 minutes, opened the lock without damage. £79.

• ★★★★★

  Snapped key in the front door of our terrace in BB2. Engineer extracted the broken half cleanly without ruining the cylinder. £49 and twenty minutes.

• ★★★★★

  uPVC back door at our place in Headington stopped locking after the long hot summer. Multipoint had jammed solid. Booked Tuesday morning, fixed by lunch. £85 all in.

• ★★★★★

  uPVC door wouldn't lift to lock on our Pontcanna semi. Engineer realigned the gearbox and replaced two hinges, £119 all in. Door closes properly now without me leaning on it.

• ★★★★★

  Forced entry while we were at a wedding in Oxted. Came back to a wrecked frame. Engineer fixed the timber, fitted new locks and a sashlock, £255 by the small hours.

• ★★★★★

  Got home from Bromley to find the back door kicked in. They came within the hour, made it secure that night. Insurance accepted the invoice straight away.

• ★★★★★

  Multipoint gearbox snapped on the back door of a 90s build. Carried the right Mila gear, fitted in 50 minutes for £149.

• ★★★★★

  uPVC back door multipoint had failed completely. Replaced with a new mechanism, hinges adjusted, working better than it ever did. £139 fixed.

• ★★★★★

  Tenant left our managed flat in Orpington and we couldn't track all the keys. Three cylinders swapped, all anti-snap, keyed alike. £155.

• ★★★★★

  Locked out of an ME4 flat with a meeting in twenty minutes. Engineer made it from a job in Strood in 14 minutes, picked it cleanly, didn't make me late.

• ★★★★★

  Multipoint on our 1990s extension door had failed. Engineer matched the brand, fitted a fresh strip in 65 minutes. £135.

• ★★★★★

  Letting agent called for a tenant lockout in Oadby at midnight. Engineer was on site in 23 minutes, opened it cleanly. £69 invoiced to the agency.

• ★★★★★

  Locked out of our Edwardian semi off Bramhall Lane after the door slammed behind me with the kids inside. Engineer rolled up in 17 minutes, picked the night latch without a scratch. £55.

• ★★★★★

  Toddler turned the latch on me while I was bringing in shopping. Engineer there in twenty minutes, £49 paid by card.

• ★★★★★

  Break-in attempt on our Newsome terrace overnight. Door frame was splintered and the cylinder snapped. Lads boarded up at 6am and came back same day to fit a new anti-snap and reinforce the strike plate.

• ★★★★★

  Front door cylinder swapped on our DA1 interwar semi. Anti-snap TS007 3-star, neat job, took maybe half an hour. £119 with two keys.

• ★★★★★

  My daughter shut herself in the bathroom of our Camden flat just as I had to leave for work. 14 minutes from call to engineer arriving. Calm, no callout charge for the chat first.

• ★★★★★

  Old Chubb mortice on our Victorian terrace was rattling in the keep. Replaced with a BS3621 anti-snap for £119. Certificate for the home insurance emailed within the hour.

• ★★★★★

  Old mortice on our 1930s semi off Eastwood Road jammed solid. Couldn't turn either side. Drilled and replaced with BS3621, £149.

• ★★★★★

  Got back from a wedding to our terrace in Sneinton at midnight, keys nowhere. Engineer was at our door in NG2 within 18 minutes. Picked the cylinder cleanly, charged £55 on card.

• ★★★★★

  uPVC patio door multipoint completely seized. New mechanism in the van, fitted in 35 minutes. £139.

• ★★★★★

  Got locked out of my mum's KT3 place in the rain at 2am. Engineer was on the road within 4 minutes of my call, on the doorstep in 19. £69.

• ★★★★★

  Patio multipoint on the conservatory had been clicking for ages and finally went. Avocet gearbox swapped in around 90 minutes. Door slides like new now.

• ★★★★★

  Snapped key in the front door cylinder of our terrace near the racecourse. Extracted with picks, no drilling, lock kept. £75 quick visit.